Kundomdömen om Epic Sana Algarve

av Heike K

Lovely time

There was only one restaurant a la card open. An there was not very much variety for diner. So we ate during one week often the same. But the food was excellent. The hotel was very clean und the site so beautiful. Also the people had been so kind.

av JOHN O

SUBSTANDARD HOTEL FOR PRICE AND RATING- WASTE OF TIME AND MONEY

I am generally not a person to complain. However I feel it is right to do this in relation to this hotel. I have waited 5 weeks since my return from EPIC SANA and my feelings are still very strong on this matter. I write this review in the hope that other travelers do not make the same error of booking EPIC SANA in the hope of expect a relaxing, quality resort. I wish I had received an accurate reflection of this hotel before wasting precious holiday time and money on a frustrating experience. If you were my friend or family I could not honestly recommend a stay in this hotel. I know you will leave your holiday frustrated and annoyed. I point to the following problems 1. Access to the beach area is via long long boardwalk and steep steps. Not easy if you have small children or mobility issues. Once at the beach there is limited access to sun loungers which need to be paid for extra. 2. OK. Then lets not go to the beach and stay by the pool. The pools are small in size for the number of guests and are not comfortable. They are also very cold. I don't think they provide heating to the water. Who wants to swim in a cold pool. Wim Hoff? I'm off...But be careful if you have young children. The steps and decking in pool area are in poor repair with cracks and breaks. 3. I'm here to relax by the pool and entertain myself with non water related activities. Not possible , the WIFI does not work properly in the pool area so better bring your own reading material. 4. You could treat yourself to a pool-side snack in the OPEN DECK dining area. Maybe so if you are happy to pay over 20 euro for a Burger and chips or Caesar Salad type food that is cold and poor quality and had to be returned to the kitchen on the majority of occasions we ordered food here. 5. The rooms are cold as a result of a mal functioning AC system that stinks. I am unsure of the reason for the odour but it is not pleasant. It took 2 days for the AC to regulate to a comfortable temperature 6. Maybe you like to relax in your room. Hopefully you like dark rooms. Many of the rooms have outside the window large ugly pine trees. This blocks any light and also means its not possible to relax on your balcony and soak up some sun. 7. On two nights of our stay during windy weather we were kept awake by the lovely sounds of Pine tree branches bashing off the balcony glass. Not a great way to try to spend a relaxing holiday 8. WIFI to the rooms is also of poor quality. 9. Mean spirited in a hotel that charges this amount per night to then charge guests extra money to use the indoor swimming and spa facilities. 10. There is a limited choice of restuarants in the immediate vicinity of the hotel. 2 mediocre Italian Pizza parlours and one or two local restuarants. There is one bar which does not seem to offer much apart from a few TV screens and a pool table. 11. The staff are friendly, polite and helpful but are let down by the standard of the facilities on offer. 12. As a disclaimer all the issues we encountered during our stay were relayed to the hotel management. They were receptive in their willingness to help us. However there is little that they can do to resolve what seem to be continuous issues relating to the facilities . Making complaints to hotel staff should not be part of anybodies holiday agenda so if you want to avoid this disappointment and inconvenience I suggest you look at other hotels in the Algarve area that will cater for your requirements. I wish we had!! Finally the hotel management did offer by way of compensation the possibility of 2 nights free stay in the future at EPIC SANA ALGARVE. I appreciated the gesture. However I could think of better places to stay during my holiday than return to a hotel that my family and I tried to leave and move to another hotel on every single day we stayed there. Each day we said we would give the place another chance. This was not a successful strategy !!!

av Sandrinedu78 Velizy-Villacoublay, France

Excellent hotel, everything was perfect and above our expectation for a 5 stars hotel

We had a 5 stars stay in the hotel, all in the details, room was nice in a Japanese style with comfortable and XXL bed and large terrace.Breakfast is excellent with a cook doing the eggs and omelet. Indoor swimming pool was very warm, and opened all day & night, access to the sea is very easy and nice.

av Rytis B

Overpriced with lack of quality and service

Overpriced. Food is not at the same level as one might expect, the hotel location and amenities are okay. The staff is not trained well enough, I think it's more a solid 4star hotel than a 5 star. Overpriced.

av Zara L North Yorkshire, Storbritannien

A nice hotel but not quite 5* in our opinion

We booked this hotel as an indulgent escape via Jet2 Holidays. It appeared to be located within about 3km of a town and the address suggested that it was in Albufeira, but the hotel actually seems to be quite a distance from any large town. We have not been to the Algarve before and did not realise quite how far from Albufeira this hotel actually is! It cost around 30 Euros to get there and back - more if you were travelling to the Marina. You can walk up the beach to Vilamoura but it takes around 2hrs each way and including a short walk around the marina end of the town, it is 10 miles! The hotel itself has a very luxurious Foyer and a modern design. The corridors were clean and modern, but there was an awful drain type smell along them. I think the hotel must have been aware as there was a plug in fragrance unit along one of the worst sections. The rooms look great, they are clean and very comfortable and you have a Nespresso machine for coffee/tea but no kettle to make your own if you don't like what's on offer. The bathroom is lacking for a 5* hotel - there is only one basin, you can hardly move in the tiny square shower cubicle and the bath tub was stained in the bottom. The housekeeping is very good. They also leave a couple of chocolates and a bookmark every evening, with a local folklore tale in English one side and Portuguese on the other. The buffet restaurant is seriously lacking if you are allergic to gluten or like me, tomatoes. I am quite partial to having eggs and bacon for breakfast, so I was ok in this respect - but I also like to have smoked salmon and eggs, and the only smoked salmon available was a tiny bit inside a pastry cup (contains gluten) The specifically gluten free breakfast options included muffins and cake but not much else! Everything is clearly marked up in relation to known allergens. We ate breakfast there daily, but only ate at the buffet restaurant one one evening and there was hardly anything that I could eat because if there wasn't tomatoes in the sauce for meals, there were tomatoes garnishing the dish within the heated units - I cannot risk the contamination. I literally had steak and plain rice, with ice cream for desert and it cost a small fortune. The hotel is located across the road from a square of restaurants and small shops. There is a fabulous restaurant called FR Sabores which is family run and has a full allergen list to accompany the menu. The Owner and his son were very friendly and accommodating in relation to my allergies and the food was amazing. Sadly they are closed on Tuesdays... hence us having to eat in the hotel buffet restaurant the one time. The access to the beach from the hotel is definitely not suitable for anyone with mobility problems. The access is via a lengthy series of raised wooden platforms and stairs. There is an alternative access via a steep road, but there are still a couple of flights of wooden stairs to get right down to the beach. If you can't manage the stairs, you can travel to Albufeira where you can get a lift down to the beach there. The hotel has a number of pools. The main pool is heated and there is not really an issue getting a sun lounger around this pool before mid-day in September - and there are plenty more next to the other pools if these beds fill up during the day. The gardens are pleasant and they have a tree full of handwritten wooden hearts and a swing. In my opinion, the hotel is more 4 star if comparing the actual rooms with other 5* hotels that we have stayed in, but it is a nice hotel with faultless staff. There are a few bars that we did not use but looked very good if that is your thing. There were only a few families (we prefer as few children as possible which is another reason we chose this hotel) We would not stay here again due to the hotel's location - we would look at Abufeira Old Town.