Kundomdömen om Dusit Thani Laguna Phuket

av henfal Göteborg, Sverige

Mycket bra hotell med fantastisk service!!

Vi bodde en vecka i egen villa med pool. Detta var ett fantastiskt boende med mycket utrymme kök och takterass. Hotellområdet är stort vilket gör att du inte behöver ligga nära andra när du solar. Personalen är fantastisk i alla lägen och man märker att många gäster varit där i många år. Mest äldre gäster och inte så mycket barn. Kommer gärna åka hit igen!!

av 810nikolayn

Will never come back in this hotel Will avoid as well the other hotels from the chain!!!

I booked on June 17 th 2021 via Airtours Ocean Front Pool Villa for 4 Person for a holiday started Dec 24 the till Jan 3rd. Up on arrival we were informed that the Villa is not available because no electricity and at this moment no body can recover it . We were moved to Two-Bedroom Pool Villa - bad maintenance , both "bad rooms" are in the basemen were is smiling mold . The kids started to cough immediately . We open the windows but outside was full of mosquitos . late in the night we were moved in a Delux room. We continue to fight for our Open Front villa , but 2 days later we were offered 2 Club rooms till end of our holiday. 3 days our luggage stayed unpacked. In the same time I was make a move that the Ocean Front Pool Villas were occupied - most probably from people who paid more at the last moment than I was paid in June . Service in the pool bar is terrible - no organisation , orders delay more than 45 min average . On the New year eve at 10.30 p.m. the service for food and drinks was closed . Thanks you people for the" memorable" stay !!!! NEVER AGAIN

av kellym180 Tilbury, Storbritannien

Splendid stay!

This hotel is very grand, it set in beautiful grounds with many tress and palms. The rooms are a little dated and little dust around ( don’t think room had been used for a while due to pandemic ). The pools are huge and fantastic for children my son will really miss the pools. The beach is stunning and we spent many evening just sitting watching the sun set. Food in restaurants very good, breakfast ok! Service in Italian was slow some nights but other times not so busy. The staff here all all very friendly and work so hard we would like to especially mention one member Ging, she went above and beyond and made our sons stay and birthday very memorable, she is a credit to Dusit! Would we return, yes! Can’t wait to come back next year, would love to see rooms upgraded.

av V K

AVOID HOTEL ITS VERY OLD WITH VERY VERY BAD CUSTOMER SERVICE BAD FOR BABYS!!!

I won't to write this review till the last moment but terrible service of this hotel its just went over my limit. I cannot have any more patience to deal with them. Customer service and guest service just whole ZERO! Ive never exccperienced that bad service in hotel especially in Thailand. We staying here from 14th December till for almost one month and paying over £280 a night. I highly recommend avoid this hotel at all cost and never stay there especially if you have a child or infant as them service just rediculouce. There many other option in Phuket then this old hotel with terrible service who is completely not respect customers especially in this hard Covid times. Please be aware and choose other hotel to stay Phuket have plenty Don't follow my mistake and stay in this worst hotel of Phuket! Don't repeat my mistake and stay in this place!!!!! There million reasons for that!

av lucaslv555 Male

Lovely staff and beautiful property

We stayed at Dusit Thani Laguna Phuket for 1 week, we had an amazing experience, the room was spacious and had a beautiful garden and Seaview. Breakfast had plenty of choices, the all day dinning menu has a extensive menu covering anyone choices, we had a great time and we meet many guest who come here since many years, we definitely come back.