Kundomdömen om Kumara Serenoa By Lopesan Hotels
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72% av resenärerna rekommenderar194 omdömen
5 senaste omdömen
Amazing hotel and holiday
When we arrived there was a mix up with us being half board when we had actually paid for all inclusive, receptionist sorted the problem straight away and was really helpful, We stayed here from 13th to 20th sept 2021, this hotel is amazing super clean, staff are so friendly and helpful and cant do enough to make u feel welcome, it was my fiancee birthday 16th and the hotel put a lovely note and wine in the room for when we got back it was such a nice thought, the room we stayed in was a really good size and bed was so comfy, they cleaned it every day to a high standard, food is ok. were fussy so there wasnt much for us to eat, staff in the dining area make u feel so welcome and i couldnt fault them the whole stay, we werent getting picked up til late so they let us pay an extra charge to stay longer which was good for us, we cant wait to come back and stay again would recommend anyone to stay here xx
Secluded relaxed hotel with great food and friendly staff. All inclusive is not so good indicated.
We haved stayed at this hotel between 12-19 sept. Are you looking For a relaxed, quite small hotel (Aka bungalow, resort feeling) with Good Food are you at The right place. Not The typical hotel at this coast. This hotel has +- 170 hotel rooms, quite small For in The region. It lays between playa des ingles en melenoras, this hotel is tucked between from this 2 great Holiday destinations. Not close to the bustling life there. It is close to dunas des maspalomas But You must entering this dunes at play la des ingles or melenoras. For The bustling life You have take a taxi or have a car, Not Really close For walking. Bus stop is 10min walking Away. The hotel is a non smoking hotel, You must smoking at The parking. We have a all inclusive also, But The all inclusive is Not so “all inclusive “ at all. Local drinks are inclusive between 11am en 11pm. And The all inclusive is Not Good indicated You must scan a qr code And Every thing with 0 euro is all inclusive but not everthing is on the drinkcard. Water whats a basic thing at Every hotel because tapwater is not comsumable For drinking. Water Is Not inclusive between 11pm And 11am. A bottle ( glass of plastic) of water in The room are a basic thing When tapwater is Not comsumable. When You taking pills For your health And You have No water at The room, You cant take Your pills. The staff at this hotel is friendly all times especially in the restaurant and bar. In a general overview it is a great hotel, relaxed, secluded quite small hotel with great food (not a great assortiment but all the serve is good) but the all inclusive is not so good indicated ( water is a basic for me). And yes I will maybe come back at this hotel.
I stayed here with my boyfriend in December last year and to say it was a 4 star is ridiculous! I’ve been to other lopesan hotels and this is a massive let down 😔 The only good thing was it was clean and modern but the rest goes downhill the food was crap lack of options only catered for Europeans. And when you pay for all inclusive you expect the standard but me being Irish and a big drinker I expect fresh cocktails for all inclusive what I got was a machine one! When I spoke to the manager she didn’t care but my boyfriend spoke to the head of lopesan group and we got moved to the Lopesan Baobab highly recommended!
Good and frustrating.
Let’s start with the positive. The cleanliness is superb. I have stayed in hotels all over the world and rooms are cleaned to an exceptional standard. My only complaint is that the towels are like sandpaper. Soft towels please. The pool is also a good size and depth and again it is carefully cleaned twice a day. When I checked in I was given a room with single beds and a dodgy door security. I wasn’t taken seriously and after midnight I could not get in my room and a staff member had trouble opening the door. Reception did not help until the next day. I had booked a queen bed and my new room had the right bed and the door worked perfectly. I believe reception could have helped that night but didn’t. I had to prove the next day I had booked double beds. I am 52 and six foot and 102kg and I don’t do single beds. After that the reception was superb. The restaurant staff were excellent but the food lacked quality in many areas. The beef was too chewable and the chips were soggy and the MoJo sauce was tasteless. These are just three examples. The coffee machines were also plain awful. My BIG complaint is that they charge a premium to use the room safe. WHY????? Surely hotels want their guests to feel safe. I have never known a hotel charge this before and I spoke to a hotelier friend of mine and he said this was madness as missing passports and money is every hotels nightmare. I would stay here again as I know what to expect. It seems to me for very little extra this hotel could be truly exceptional.
Avis au fumeur !
the hotel is correct but when booking it does not say that it is non-smoking everywhere in the hotel or even in the open terrace of your room an unpleasant guard watches you 24 hours a day. deprivation of liberty. for smokers you must go outside the hotel ie in the street very far. I am disabled I find that not correct. I would not come back. I am there now.