Kundomdömen om Rethymno Palace

av BOGDAN F Oradea, Rumänien

Excellent holiday

Excellent holiday, very clean and tidy hotel. Plenty of choise for food in the restaurant and beach bar. By far the most welcoming and friendly staff. Venizelos , Marco and Stavrula were the best bartenders we've seen. They make you feel welcomed and they are good fun. We sure made some good friends in Crete. Overall all the staff were brilliant ( from reception to restaurant , bar and housekeeping).

av Teemu V

Great hotel

Hotel was nice and clean and staff was friendly. We had only breakfast which was little disappointment. Nearby restaurants were luckily very good. Nothing to criticize in the room except poor sound insulation and poorly functioning air condition. Electricity cannot be hacked such a way that you put a piece of paper into card slot. Works only with the room key card which you get only one. Pool was very nice and big. Maybe the warmest water I have ever been in. Other guests reserved sunbeds even though that is not allowed. In the beach it was also hard to get sunbed. If you don’t have all inclusive I suggest you eat lunch somewhere else than in the hotel. From the beach bar you only get gyros pita which is poorly made. When we arrived at very late evening, the hotel offered us a evening snack, which was nice. Overall the hotel was a really great choice, would give it 4 stars.

av MrandMrsWanderlust

Excellent hotel, very clean, nice rooms. Great buffet food, good selections. Staff is very friendly and service minded,

Spent a week at the hotel in July, half board. Excellent service on arrival in the middle of the night, they had even prepared a small meal for us. Swift and efficient check in. Great breakfast buffet, with everything you could want. We received the best service we could ask for, especially from the restaurant and bar staff, but also reception and spa (no names mentioned, none forgotten). The hotel is very clean, and kudos to hard working cleaners who also always had a smile to offer. Dinner buffet was varied, and the option to attend the ´fine dining´ is worth exploring if you are half board or all inclusive. We also need to mention the shop in the hotel, run by the sweetest couple. Wifi worked fine, parking no problem, and A/C and fan worked well. There is, however, one topic we would like to address - the forever aggrevating issue of sunbeds being reserved by placing towels from early morning onwards - by breakfast time there are hardly beds left, and we saw reserved beds actually untouched until well after lunch , if at all. There is a sign several places saying it is forbidden to reserve beds, and towels will be removed - but this is not enforced, neither by the pools nor on the beach. Here we think management should be much stricter, it is extremely annoying. Also, the beach is lovely, but perhaps not the ‘friendliest’ - the seabed is very uneven, and when there is a bit of wind, the vawes are quite forceful. Water temperature is heavenly, though. But all in all - we were very happy with our stay, the hotel is as lovely as their photos on their website - and was only made even better due to their friendly staff!

av Eva E

It is different hotel as on the picture, but I was still satisfied.

Be aware, that the photos is not from this hotel. This hotel is 3 stars hotel. I was still very satisfied with this hotel, but it is not what is on pictures and what they claim to be. There is just 1 bufet/canteen and you can eat there just in clothes and you can not take any fruits or cake with you outside. Next to pools there is just 1 open bar with coctails and ice cream. Nothing more. If you are hungry, you need to put some clothes on you and go inside to canteen. But on the other side, hotel is very clean, stuuf is very very helpful and polite. They prepare show for guests every second evening. It is also very quiet and friendly place to stay. Regarding beach, I don't recommend it for family with small childrens. There are big roks and big waves in the sea. Very dangerous for non-swimmers.

av Roxana N

Great hotel, BUT ......

I am really sad to give this hotel only 3 stars ...I really liked it here, but I have never had such a bad experience before with the room I stayed in. First of all, the room was gorgeous, really big, on the group and floor (room 136), but it's right underneath the restaurant. I really don't understand how they can do this!! All day long, starting with 6 am and every night until midnight there was an infernal noise...chairs pulling non-stop, tableware clattering, people laughing...it was like they were in the room with me! This is totally unacceptable, especially for a 5* hotel. In front of our room there was a pavement with small rocks and every night around midnight they were passing by our door bringing all tableware/dishes from the bar I think, which were dangling horribly! This is just lack of respect for their guests. They absolutely don't give a damn about the guests. We have a small baby and I wanted to change the room, but there wasn't available a room of the same size and we needed the space. Every Thursday and Saturday they put on a show. Again the noise was horrible...I asked at the reception to lower the volume, because it was very loud, and they were insisting that the show will end soon..So what? I should be patient? Other than these problems, I was really happy with the hotel. Maybe if you get a different room, the experience is different..I don't know. The food is really good and diverse, the room and hotel grounds were clean. The pool was awesome, I have never seen a pool with such warm water. Also, the drink menu for all inclusive was amazing. The drinks were diverse and really good quality, not just a lot of water and ice like I've seen in other places. The beach is not wow, but clean and the water is clear. It has rocks which is a little frustrating. What I also liked about it is that they only had aqua gym in the morning, without any other entertainers to annoy you. If it wasn't for the position of the room (because the room itself was great) I would've given this hotel 5 stars.