Concept Supervisor
As a Concept Supervisor, you are the face of Apollo, dedicated to turning our customers' vacation dreams into reality. You will manage, coordinate, and execute daily operations at one of our Apollo Mondo or Apollo Sports Hotels, working closely with your team. Your primary responsibility is to maintain high levels of customer satisfaction by taking care of customers, leading your team, and serving as the vital link between the hotel and Apollo in daily operations. Additionally, you will promote and sell add-on products, such as concept activities and excursions, ensuring a memorable experience for our guests.
Knowledge requirements
Work Experience: Minimum of 2 years working experience, ideally in service or the tourism industry
Leadership experience: A minimum of one year experience from leading others
Education: Completed 3-year upper secondary education
Driver’s License: Valid Class B driver’s license
Language Skills: Fluency in a Scandinavian language, along with fluent spoken and written English
What it takes to apply?
A natural sense of service is crucial for this role. As the first point of contact for customers, you will respond to their questions, fulfil their wishes, and enhance their overall experience. To thrive in this role, you should be responsible, business-minded, and possess strong organizational and leadership skills. High integrity, quick thinking, and a solution-oriented mindset are essential for success. You should also have excellent verbal and written communication abilities, alongside a strong customer focus. While meeting the basic knowledge requirements, qualifications such as a university education and prior experience in similar roles are advantageous and will enhance your application.