Kundomdömen om Turim Santa Maria
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0% av resenärerna rekommenderar52 omdömen
5 senaste omdömen
Excellent week long stay, especially considering C-19
Hotel was spotlessly clean C-19 practices were adhered to and it felt really safe and comfortable. Our room was fantastic and the hotel in general had that new feeling. Breakfast was tasty and the rooftop pool and bar provided excellent views. Service at reception was excellent, the staff couldn't be more helpful. We decided to rent a car during out trip and the reception staff we're able to explain the parking situation in the city and point out where we could park during the day if needs be. Would definately reccomend this hotel.
Lovely week in Madeira
This hotel was perfectly located and all the staff we encountered were lovely - efficient, friendly and always helpful. Great size room and balcony with terrific views. Views included some of the amazing Christmas lights in Funchal. Only downsides were the time it took first thing in the morning for the water in the shower to run hot and the slow wifi and internet in the bedroom (6th floor). We would stay again.
Excellent Stay In Difficult Times
My Wife & I were very fortunate to be here during the current climate. We were tested for C19 upon arrival at the airport which meant we had to go straight to our room until the test result came through the following day. This meant we had to eat in our room. Pedro on reception suggested takeaway using uber eats, but as we had never used this before he kindly ordered on our behalf, paid out of his own pocket & we paid him back later when safe to do so. A fine example of someone going the extra mile to make life easier for the guest during a strange time. Breakfast was simple & easy (the lady on duty who's name I forget) was just lovely, so helpful & always friendly. The Custard Cakes were superb! She did a great job ensuring C19 practices were adhered to. The room was spotless, C19 compliant & the maid did an immaculate job keeping it & the rest of the hotel clean. Caroline & Fernando on reception were also wonderful, both extremely helpful with advice regarding Funchal, things to do on & around the island, never a chore & always a pleasure. Fernando also has a long list of fascinating facts! A great guy who loves to chat with a love of English music & football. Overall, a great stay during this difficult time, if we return to Madeira we would definitely stay here, if not, we would stay at a Turim hotel in another location. Keep up the good work! Thanks for a great stay! Craig & Julie
Almost an excellent ranking
We visited Funchal for a week during covid times. Everything in the hotel looks new and was spotlessly clean. We booked a larger room with a balcony. In November it was very pleasant in the evening as the sun set over Funchal. The room is well equipped, staff were super friendly and couldn’t do enough to help. Wifi was good in public areas but not good in our room. Sound proofing between rooms wasn’t good. Several times a person next to us got home at 3am, had a shower and played the radio loud. On that topic the rooms have a music system that comes on automatically when you enter the room. You have to turn it off. That was a minor inconvenience but it encourages others to play music when they otherwise may not - especially our 3am neighbour. Please hotel Turim find a way to make this off by default. Breakfast was ok, friendly professional service and very covid safe - nicely spread out, staggered eating times, waiter service of hot items. Always there was a selection of treats including Portuguese tarts. One night we went to the roof top bar. It was pleasant and has a lovely view of the lights of Funchal. The pool was cold (November and only 1.2m deep). The location is fantastic. Just a few minutes to walk to supermarkets, the tourist centre and the commerce centre but far enough away to reduce any noise. From our room with doors closed we got minimal external noise. We loved this part of town, eating in narrow walking streets. We’ve now moved to the Lido area and wish we had staid in town.
Great staff at excellent new hotel
The Turim Santa Maria is an excellent hotel. They haven’t been open long - everything looks and feels new - but the staff make it feel like it’s already well established. Without exception they were all great, especially the reception team who were always helpful, proactive and smiling (under a mask!) Having just arrived on Madeira, my first evening was spent self-isolating until I received my Covid-19 test result. It was a breeze. I ordered a room service meal and drinks, went to bed and awoke to an email telling me I was good to go. My room was lovely. Very comfortable. I had one with a balcony, as requested. I had to ask for a kettle, which arrived with just a couple of tea bags and no coffee. But this seems to be the norm at the moment. Breakfast was fine. Enough to set you up for the day without being amazingly varied. Coffee from the machine was a bit ropey though! The rooftop pool is excellent. They have a bar up there, and offer a food and drinks service, but it didn’t seem to be continually staffed, probably because the hotel was fairly quiet and the weather mixed. WiFi was ok - just about ok but definitely not great. All in all, a very good hotel at a very reasonable price. I booked for 3 nights; I ended up extending for 2 more.